H HCV Product Portal

Housing Choice Voucher Platform

One public gateway for every HCV user journey.

This site directs landlords, applicants, participants, and housing authority staff to the right product experience, with clear capability summaries and a video plan for each audience.

Explore Portals Watch Overview
3 role-based portals 1 connected HCV lifecycle 24/7 self-service access
Public Overview

Built around the full voucher lifecycle

The platform connects intake, eligibility, landlord requests, inspections, payments, recertifications, notices, documents, and communications in one secure operating model.

  • Role-specific portals for landlords, residents, and staff
  • Guided workflows for application, RFTA, certification, and inspections
  • Messaging, notices, documents, and audit-ready activity history

Choose A Portal

Direct each audience to the right experience

Each portal page expands the current product capabilities and frames the content for future walkthrough videos.

01

Landlord Portal

Property owners can manage accounts, properties, RFTA submissions, HAP payments, EFT setup, inspections, rent changes, and staff messages.

Open Landlord Portal
02

Applicant Portal

Applicants and participants can complete online applications, sign HUD consent forms, upload documents, check waitlist status, complete briefings, and manage recertifications.

Open Applicant Portal
03

Staff Portal

Caseworkers and program staff can review queues, verify income, issue vouchers, process RFTA submissions, manage inspections, send notices, and monitor compliance work.

Open Staff Portal
45 sec overview

Product Overview Walkthrough

Voiceover: three guided portals connected across the full voucher lifecycle.

1. One HCV platform

Landlords, residents, and staff start from one clear gateway.

2. Three guided journeys

Each role sees the tasks, status, and actions that matter most.

3. Connected lifecycle

Application, lease-up, payments, recerts, and reporting stay connected.

One entry point Role-specific workflows Clearer program status

How It Works

A connected journey from application to ongoing assistance

The main page keeps the product story simple, then the three portal pages explain the operational detail for each role.

  1. Apply and qualify Applicants submit household, income, preference, document, consent, and briefing requirements online.
  2. Lease and approve Landlords submit RFTAs, staff review affordability and eligibility, and inspections move through scheduling and results.
  3. Pay and maintain HAP ledgers, EFT setup, rent changes, recertifications, notices, and communications stay visible to the right users.
  4. Monitor and report Staff dashboards, compliance exceptions, document history, and audit trails support program oversight.

Next Step

Explore each guided portal experience.

Each portal page includes a short narrated walkthrough plus the details users need to understand the platform.

Review Portal Pages