Create the account, add properties, and keep unit records current.
Landlord Portal
Give owners one place to manage units, approvals, payments, and inspections.
The landlord experience is built for self-service and clear status: owners can register, maintain property data, submit voucher-related requests, and stay connected with PHA staff without chasing paper or email threads.
RFTA draft-save wizard
EFT payment setup
HQS and NSPIRE tracking
Owner Workflow
Designed for housing providers
The portal helps landlords move from account setup to payment and compliance tasks with a guided path for every common interaction.
- Account, property, and unit management
- RFTA, CRI, RFC, inspection, and HAP payment workflows
- Email, SMS, and in-app communications with staff
45-60 sec walkthrough
Landlord Portal Walkthrough
Save drafts, complete the packet, and follow staff review status.
Review HAP activity, EFT setup, inspections, rent changes, and messages.
Self-service owner tasks
Fewer phone calls
Clearer payment status
What Landlords Can Do
Complete landlord self-service for daily voucher operations
These capabilities reduce manual follow-up while keeping owners informed about requests, payment status, and required next steps.
Register and manage the landlord account
Landlords can create their own account, maintain profile details, and keep contact information current so staff always have a reliable source for notices and requests.
Add properties and units
Owners can maintain the property and unit records used for RFTA processing, inspection coordination, lease-up activity, and payment administration.
Submit RFTA requests with draft-save
The stepped RFTA wizard guides landlords through required fields and lets them save drafts, return later, and submit a complete packet for staff review.
View and manage the HAP ledger
Landlords can review payment activity, understand what has been issued, and access 1099-ready payment information when preparing tax or accounting records.
Submit W-9 and set up EFT
The portal centralizes payment setup by collecting W-9 information and direct deposit details needed to support electronic HAP payments.
Schedule and track inspections
Landlords can coordinate HQS or NSPIRE inspection appointments, track scheduling status, and view results as they become available.
Submit CRI and RFC requests
Contract Rent Increase and Request for Change workflows give owners a structured way to submit changes and monitor where each request sits in the process.
Communicate with staff
Email and SMS notifications, supported through RAI, pair with in-app message threads so landlords and PHA staff can keep the conversation attached to the work.
Prepare for Phase 2 enhancements
Planned additions include expanded inspection result views, rent dispute flows, and richer payment history so landlords can see more context around outcomes and financial activity.