Review intake, assignments, RFTAs, certifications, and exception work.
Staff Portal
Equip caseworkers with queues, reviews, calculations, notices, and oversight tools.
The staff portal brings high-volume HCV work into role-based queues and dashboards so caseworkers can review applications, process RFTAs, manage certifications, track inspections, communicate with users, and monitor compliance exceptions.
SLA exception lifecycle
40% rule modeling
Audit binder support
PHA Workflow
Built for accountable program operations
Staff get the daily work queues, file review tools, calculations, documents, letters, communications, and dashboards needed to keep the program moving.
- Application, RFTA, certification, inspection, and exception queues
- Verification, voucher issuance, affordability modeling, and notices
- Document hub, messaging, dashboards, and audit-ready activity
45-60 sec walkthrough
Staff Portal Walkthrough
Verify household details, income, assets, documents, and voucher modeling.
Track notices, inspections, documents, messages, exceptions, and dashboards.
Queue-based daily work
Fewer handoffs
Audit-ready history
What Staff Can Do
A caseworker workspace for the full HCV operating cycle
The portal helps staff move files through intake, review, approval, certification, inspection, communication, and compliance workflows.
Work application review queues
Incoming applications can be triaged, assigned, reviewed, and progressed through staff queues so teams can manage volume and keep ownership clear.
Review household and financial details
Caseworkers can inspect household composition, income sources, assets, and expenses submitted by applicants before moving a file to the next stage.
Conduct criminal history review
Staff can complete criminal history review steps and use supervisor escalation paths when a file needs additional review.
Run income and asset verification
Verification workflows support income, assets, and over-income calculations so eligibility review is tied to structured file data.
Issue vouchers with affordability modeling
Staff can model payment standards, the 40 percent rule, utility allowance, and related affordability details when issuing vouchers.
Approve and progress RFTA submissions
RFTA submissions flow into staff queues where caseworkers can review the packet, move it forward, and coordinate next steps with landlords and applicants.
Manage certifications
Initial, annual, interim, and move-out certification workflows include income and rent recalculation so staff can maintain current program records.
Generate bulk letters and notices
Staff can generate and send status change letters and notices in bulk, reducing repetitive document preparation for common program events.
Schedule inspections and track results
HQS and NSPIRE inspection scheduling, tracking, and result review are available inside the same staff workspace.
Act on compliance exceptions
The compliance exception inbox surfaces income, rent, and NAUR exceptions with an SLA-tracked lifecycle so staff can prioritize follow-up.
Communicate in threaded messages
In-app messaging connects staff with applicants, landlords, and supervisors while keeping conversation history attached to the relevant work.
Use the document hub and dashboards
Staff can review uploaded documents, trigger e-sign packets, generate audit binders, and view per-tenant dashboards for application volumes, processing metrics, and communications.