Move through identity, household, income, preferences, review, and consent.
Applicant and Participant Portal
Guide residents from application through ongoing program requirements.
The applicant portal gives households a clear digital path for applying, providing consent, uploading documents, watching required briefings, checking status, receiving notifications, and completing recertifications.
6 application phases
7 HUD consent forms
86-93% recert completion
Resident Workflow
Built for clarity and completion
Applicants and participants can see what is required, complete each step online, and receive updates through the communication channel that works best for them.
- Six-phase application with review and consent
- HUD e-sign forms, uploads, waitlist status, and briefings
- Notifications and recertification tracking
45-60 sec walkthrough
Applicant Portal Walkthrough
Submit HUD forms, IDs, pay stubs, and income verification online.
Check waitlist status, complete briefings, get updates, and track recerts.
Guided resident checklist
Fewer unknowns
Clearer next steps
What Applicants Can Do
A guided resident experience from intake to recertification
The portal keeps complex program requirements organized into steps that households can understand and complete.
Complete a six-phase online application
Applicants move through identity, household, income and assets, preferences, review, and consent phases so the submission captures the information staff need for eligibility review.
Electronically sign HUD consent forms
The portal supports seven HUD consent forms, including citizenship, VAWA, EIV, and related acknowledgements, so paperwork can be completed without a separate manual packet.
Upload supporting documents
Residents can submit identification, pay stubs, income verification, and other supporting documents directly into the portal for staff review.
Check waitlist status and position
Applicants can return to the portal to understand their waitlist status and position, reducing one-off status requests to staff.
Complete required HCV briefing videos
Briefing video completion is tracked in-platform with anti-skip enforcement, helping ensure required program education is actually watched.
Receive notifications across channels
Webchat, email, and SMS notifications keep applicants and participants informed about tasks, status updates, and time-sensitive requirements.
Initiate and track recertifications
Participants can start annual and interim recertifications, monitor progress, and complete required updates through the same digital experience. Current DMS data shows 86 to 93 percent completion rates, with most residents finishing within a few weeks.
Stay oriented after application submission
The portal gives residents a single place to return for outstanding documents, communications, briefings, recertification tasks, and status visibility.